Cancellation and Refund Policy

Order Cancellation:

1. Cancelling Unprocessed Orders:

Customers can cancel unprocessed orders within 5 hours of placing the order without incurring any cancellation fees. To cancel an order, please log in to your Ranchistore.com account and follow the cancellation instructions provided.

2. Cancellation Fees:

Orders cancelled after the 12-hour window may be subject to a cancellation fee of 5% of the order value. This fee is to cover processing and handling costs associated with the cancellation.

Refund Eligibility:

1. Eligibility Criteria:

Customers are eligible for a refund if the following conditions are met:

• The order is cancelled within the specified time frame.

• The product is returned in its original condition with all tags and packaging intact.

• The product is not listed as non-refundable due to hygiene or other reasons.

2. Non-Refundable Items:

Certain items, such as personalized or customized products, gift cards, and downloadable software, may not be eligible for a refund. Please check the product description or contact our customer support for more details.

Refund Process:

1. Initiation of Refund:

Refunds will be initiated within 7 business days after the cancellation request is approved or the returned product is received and inspected.

2. Method of Refund:

Refunds will be issued through the same payment method used for the original purchase. Allow 7-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

Exceptions and Exclusions:

1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or offer a full refund, including any shipping charges.

2. Late or Missing Refunds:

If you haven't received your refund within the specified time frame, please check with your bank or credit card company first. If the issue persists, contact our customer support for assistance.

Contact Information:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support at support@ranchistore.com.